Assistant Manager-Billing Operations

We are currently recruiting for an Assistant Manager – Billing Operations to join our Finance Team in our HQ, located in DAFZA, Dubai Airport Free Zone. 

Scope 

Responsible for managing billing operations for assigned Business Units while supervising a team and directly raising invoices for select BUs. Ensures accurate, timely, and contract-compliant billing through robust process controls, effective team management, and operational continuity. Drives standardization, automation, and digital initiatives to enhance efficiency and overall billing performance.

Responsibilities

Financial 

• Contribute to CI initiatives delivering hard and soft savings through process improvements. 
• Monitor and reduce unbilled revenue (>30 Days) across assigned BUs. 
• Improve billing accuracy, maintain credit note % within targets, and drive initiatives to reduce billing errors. 

Process

• Oversee billing activities across multiple BUs, ensuring compliance with contractual terms. 
• Ensure invoice accuracy and completeness through effective review and control mechanisms. 
• Standardize billing processes, templates, and controls across teams. 
• Monitor billing cycles and ensure timely completion in line with “Time to Invoice” and SLA targets. 
• Maintain governance over billing master data (rate cards in Oracle/MS Excel). 
• Supervise team billing activities while directly managing invoice preparation for assigned BUs. 

Customer 

• Ensure accuracy and quality of billing outputs through effective controls and transparency. 
• Track contractual changes and ensure timely updates to billing conditions. 
• Act as the first point of escalation for assigned BUs, ensuring timely resolution of client and internal queries. 
• Prepare and manage weekly and monthly reporting deliverables, ensuring accuracy, timeliness, and alignment with stakeholder requirements. 

Innovation

• Drive process improvements and automation initiatives to reduce manual effort. 
• Lead implementation of system-driven billing solutions and enhancements. 
• Identify and recommend opportunities to improve efficiency, accuracy, and turnaround times. 

People Management 

• Lead and manage a team of Senior Officers / Officers, ensuring effective workload allocation and resource optimization. 
• Oversee team performance, conduct reviews, and drive capability development. 
• Manage leave planning and ensure contingency coverage to maintain uninterrupted operations. 

Selection Criteria 

• Bachelor’s degree/ BCom preferred 
• Proven experience in billing/invoicing within a structured work environment, including end-to-end billing operations. 
• Strong hands-on experience managing billing activities across multiple Business Units, including exposure to team leadership responsibilities. 
• Advanced proficiency in MS Office, particularly Excel (large dataset handling, advanced formulas, and reporting). 
• Proficiency in Oracle ERP and billing systems.
• Strong understanding of commercial contracts and billing structures. 
• Demonstrated experience in driving automation initiatives and process improvements. 
• Strong leadership, stakeholder management, and communication skills with proficiency in English.