Executive - Retail Sales

Strategic:

• To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.
• Record and manage each enquiry in dealer management system, demonstrating proactive follow up.
• To ensure the customer transaction is seamless, meeting the customer expectations of experience within the timely manner.
• Understanding of key performance indicators, given from the line manager.
• Support the line manager to maximize the profitability of each sale. Administration
• Responsibly follow the documented sales process, complying to company and legal requirements.
• Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle.
• Support the line manager to maintain the sales operations to the desired standards in display and presentation.
• Adhere to all HSSE standards.

Operational:

• Follow the direction of the line manager during the sales process.
• Follow the guidelines and process ensuring cleared funds of cash or finance prior to vehicle release, and trade-in facility.
• Follow the guidelines of vehicle registration, in line with each Emirate requirements.
• Ability to represent and deliver professional customer experience at all times.
• Accurately, record each customer lead and enquiry.
• Manage the dealer management system with timely follow up, with commentary.
• Comply with security process, of all monies and vehicle assets.

Qualifications

Education & Skills:

• Accurately, record each customer lead and enquiry.
• Manage the dealer management system with timely follow up, with commentary.
• Comply with security process, of all monies and vehicle assets.
• Sales process.
• Customer facing.
• Culturally aware.
• Product knowledge.

Experience:

• Exceptional customer service skills, with 3-5 years of experience in car sales.
• Negotiating skills, with finance and trade-in.
• Problem solving and handling complex situations.
• Hands-on work ethic.