Registration Officer

Job Description:

• Assist customers with document registration and compliance.
• Verify data entries and resolve discrepancies promptly.
• Guide customers on required documentation and next steps.
• Maintain accurate records in registration systems and EHR.
• Handle customer inquiries professionally and courteously.
• Ensure confidentiality of sensitive information.
• Stay updated on registration regulations and procedures.
• Provide administrative support: scheduling, record management, and calls.
• Verify insurance coverage and obtain authorizations.
• Coordinate appointment schedules for optimal resource use.
• Assist with forms, reports, and other documentation.
• Greet and welcome patients professionally.
• Maintain a clean and organized workspace.

• Education: High school diploma or equivalent; healthcare admin certification preferred.
• Experience: Minimum 2 years in admin or customer service, preferably in healthcare.
• Skills:
  • Proficiency in computer systems and EHR software.
  • Strong communication and interpersonal skills in English.
  • Excellent organizational and multitasking abilities.
  • Discretion in handling confidential data.
  • Customer-service oriented and calm under pressure.
  • Familiarity with medical terminology and insurance processes is a plus.
  • Flexibility for extended hours or weekend shifts.