Service Advisor
Al Ghurair · Dubai, United Arab Emirates
- Type
- Full-time
- Setup
- On-site
- Posted
- 13h ago
UAE essentials
- Visa
- Not mentioned
- Applying from abroad
- Not mentioned
- Accommodation
- Not mentioned
- Transport
- Not mentioned
- Experience
- Not stated
- Arabic
- Not required in the ad
- UAE driving licence
- Not mentioned
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About the role
Responsible for delivering an excellent customer service experience by managing the complete vehicle service journey from reception to delivery.
- Receive customers and understand their service and repair requirements.
- Prepare repair orders and ensure accurate documentation of customer concerns.
- Provide clear explanations of required repairs, estimated costs, and completion timelines.
- Coordinate closely with workshop, parts, and warranty teams for timely completion.
- Keep customers regularly updated on vehicle repair progress.
- Recommend necessary maintenance and additional repairs based on vehicle condition.
- Ensure quality checks are completed before vehicle delivery.
- Explain completed work and invoices clearly to customers during delivery.
- Handle customer concerns professionally and support high customer satisfaction.
- Achieve assigned targets for revenue, productivity, customer retention, and CSI.
Skills mentioned
- Customer Service
- Delivery
- Receptionist
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Source: Al Ghurair careers page · last checked just now