Customer Care Representative
Majid Al Futtaim · Dubai, United Arab Emirates
- Type
- Full-time
- Setup
- On-site
- Posted
- 1 month ago
UAE essentials
- Visa
- Not mentioned
- Applying from abroad
- Not mentioned
- Accommodation
- Not mentioned
- Transport
- Not mentioned
- Experience
- 1+ years
- Arabic
- Required
- UAE driving licence
- Not mentioned
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About the role
JOB TITLE
Customer Care Representative | MAF LifeStyle | Customer Care
ROLE SUMMARY
Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
ROLE PROFILE
- Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
- Process all customer requests accurately and efficiently.
- Focus on meeting the customer’s expectations by utilizing all resolution options,
- Communicate pertinent information to all Contact Center associates.
- Communicate effectively and efficiently with all company associates and business contacts.
- Actively participate in regular team meetings and leadership meetings, as required.
- Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
REQUIREMENTS
- High School Certificate
- Retail or sales background
- English & Arabic speaker
- Minimum 1 year of experience in Customer services
Skills mentioned
- Arabic (Business)
- Call Centre
- Customer Service
- English (Business)
- Leadership
- Retail Sales
- Sales
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Apply on the official careers page ↗
Source: Majid Al Futtaim careers page · last checked 4h ago