Food Services Supervisor

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From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition. 

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Job Requirement:

To supervise, coach and train the team, by being a Role Model to them.

Ensuring proper Sequence of Service standards are followed.

To supervise the food pass, as well as the overall floor operation.

Ensuring that guest satisfaction is kept at utmost priority. 

To answer guest requests and assist with complaints in a professional manner. 

• To project a pleasant and positive professional image to all contacts at all times
• Manage cultural needs and expectations of guests
• Upselling and identification of additional revenue opportunities
• Maintain and adhere to billing policies and procedures
• Punctual attendance to each shift
• Maintain positive teamwork at all times
• Accurate and timely delivery of orders to guests
• Arrange meal breaks for team members sensibly
• Allocate tasks to the team to ensure all duties carried out thoroughly and on time
• Coach existing team members
• Conduct daily briefings 
• Prepare staff roster/timesheets 
• Perfect knowledge of The St. Regis standards
• Telephone standards to be adhered to at all times
• Be able to prepare requested reports
• To perform additional duties within F&B depart.

PREFERRED QUALIFICATIONS

Related Work Experience: At least 2 years of related work experience in a luxury hotel.

Supervisory Experience: At least 1 year of supervisory experience.

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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.