Senior Officer - Customer Service
Al Ghurair · United Arab Emirates
- Type
- Full-time
- Setup
- On-site
- Posted
- Open since Oct 2025
UAE essentials
- Visa
- Not mentioned
- Applying from abroad
- Not mentioned
- Accommodation
- Not mentioned
- Transport
- Not mentioned
- Experience
- Not stated
- Arabic
- Not required in the ad
- UAE driving licence
- Not mentioned
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About the role
o maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner.
To keep the counter uncluttered and clean and to give top priority to the work.
Divert customers to VIP Service section (Up-selling) to generate revenue.
Receiving customers by Greeting, Welcoming them.
Guide & clarify the queries as per the customers’ request.
Proceed with the transactions as per RTA guidelines.
Maintain RTA KPI for the processed transactions; Waiting Time: 80% of the customers waiting time should be less than 10 minutes.
Avoid any customers complaints
Issue token for the queue management system, as per the required service of the customers
Skills mentioned
- Complaint Handling
- Customer Service
Detected automatically from the description. See jobs that match your skills →
Source: Al Ghurair careers page · last checked just now