Support Officer - Telesales (outsource role)
Abu Dhabi Islamic Bank (ADIB) · United Arab Emirates
- Type
- Full-time
- Setup
- On-site
- Posted
- 3 days ago
UAE essentials
- Visa
- Not mentioned
- Applying from abroad
- Not mentioned
- Accommodation
- Not mentioned
- Transport
- Not mentioned
- Experience
- Not stated
- Arabic
- Not required in the ad
- UAE driving licence
- Not mentioned
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About the role
Role : Support Officer – Telesales Unit
Location : Jafza / Dubai
Role Purpose:
Ensuring backend support to Telesales Unit.
Key Accountabilities of the role
• Cross verification of the products sold by agents.
• Ensuring quality is maintained by periodic call monitoring.
• Providing feedback to ensure the agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.
Specialist Skills / Technical Knowledge Required for this role:
• Subject Matter Expert
• Good problem solving skills
• Excellent communication skills
• Attentive in analyzing errors and reporting it
Skills mentioned
- Communication
- Compliance & AML
- Telesales
Detected automatically from the description. See jobs that match your skills →
Source: Abu Dhabi Islamic Bank (ADIB) careers page · last checked 1h ago