Associate.Customer Care.Aster Muwaileh Medical Centre
Sharjah, United Arab Emirates
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- Type
- Full-time
- Setup
- On-site
- Posted
- Open since Nov 2020
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At a glance
The main points of the job ad, in the employer’s own words.
The job
- Welcome & greet patients & ask query of the patient as per set checklist
- Help in Registration form & Insurance form fill up
- Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, General Patients
What the ad says
Picked out automatically from the job ad, so it can be wrong. Read the full ad and confirm with the employer before you accept an offer or travel.
Not mentioned in the ad: visa, applying from abroad, accommodation, transport, experience, Arabic, UAE driving licence. Ask the employer.
About the role
Read the full job adHide the full job ad1 min read
- DO — Key Responsibilities
- Welcome & greet patients & ask query of the patient as per set checklist
- Help in Registration form & Insurance form fill up
- Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, General Patients
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)
- Send patient to concerned counter. Assist patient if required in reaching to the counter
- Handover Patient Registration Cards to the patients
- Act as first level of Problem Solving and grievance handling of patients
- Maintain cordial patient relations
- Ensure patients are informed if a doctor is running late or called out
- Ensure reception area is well maintained, neat and clean
- Ensure all standard protocols set by organization are maintained
- Check with Insurance Coordinator for cases requiring approvals
- Coordinate with Symphony for insurance related matters
- Check with Insurance Coordinator the status of the Insurance card produced by the patient
- Check with the Insurance coordinator about the packages covered
- Receive Patient File
- Enter details in the system
- Get insurance card
- Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service
- Collect money from patients
- Make Backdate billing for pending approvals
- Call & follow-up with patients regarding NP amounts
Skills mentioned
- Customer Service
- Receptionist
Detected automatically from the description.
Source: Aster DM Healthcare careers page
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