Barista | Lobby Lounge | Hilton Dubai Palm Jumeirah

A Barista is responsible for preparing and serving high-quality coffee and beverages while delivering exceptional guest experiences in line with Hilton Brand Standards. The role ensures consistency in product quality, presentation, and service, creating memorable experiences through genuine hospitality and attention to detail.

Responsibilities

What will I be doing? 
As Barista, you will deliver exceptional coffee and beverage experiences through expert preparation, strong product knowledge, and attentive guest service. You will maintain the highest standards of quality, presentation, and cleanliness while creating memorable guest experiences in line with Hilton Brand Standards. You will be responsible for performing the following tasks to the highest standards:

1.    Exceptional Customer Experiences
•    Welcome guests warmly, build rapport and create a positive first impression.
•    Demonstrate detailed menu knowledge to advise guests and make appropriate recommendations when taking orders.
•    Prepare and serve a range of high-quality coffee-based beverages using manual and automatic coffee grinders and espresso machines.
•    Handle food allergies, dietary requirements, and guest modifications with care and attention to detail.
•    Monitor guest satisfaction, take action to enhance the experience, and resolve complaints promptly, seeking support from the Supervisor when required.
•    Recognize returning guests and their preferences to deliver personalized service.

2.    Great Working Environment
•    Work collaboratively with the team to ensure smooth daily operations and contribute to a supportive, inclusive, and motivating working environment for all Team Members.

3.    Day-To-Day Essentials
•    Ensure full compliance with hotel policies, procedures, and all relevant health, safety, and hygiene standards.
•    Prepare the section for service and maintain clean, organised, and well-presented equipment, guest areas, and workstations throughout the shift.
•    Accurately record all transactions in the POS system at the time of order, ensure billing accuracy, and handle cash in accordance with hotel procedures.

Qualifications

What are we looking for?
A Barista at Hilton Dubai Palm Jumeirah is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Prepare and serve high-quality coffee, tea, and specialty beverages according to Hilton standards. 

• Provide exceptional guest service and create memorable dining experiences. 

• Take guest orders accurately and make recommendations when required. 

• Operate and maintain coffee machines, grinders, and other beverage equipment. 

• Ensure cleanliness and organization of the barista station and work areas at all times. 

• Follow food safety, hygiene, and health & safety standards. 

• Monitor stock levels and assist with replenishment of beverages and supplies. 

• Handle guest requests and complaints professionally and efficiently. 

• Maintain excellent grooming and presentation standards in line with Hilton brand requirements. 

• Work collaboratively with team members to achieve departmental goals. 

• Demonstrate a positive attitude, attention to detail, and a passion for hospitality. 

• Flexibly assist with other Food & Beverage operations as required.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
•    Previous experience in a luxury hotel brand
•    Knowledge of Forbes Standards

What will it be like to work for Hilton Dubai Palm Jumeirah?
Hilton provides guests the exceptional environment and the personalized attention of True Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!