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- Type
- Full-time
- Setup
- On-site
- Posted
- 2 days ago
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At a glance
The main points of the job ad, in the employer’s own words.
The job
- Promote and ensure guest satisfaction through prompt, courteous service and strong team leadership, maintaining a positive image in all…
- Manage floor operations efficiently, ensuring all operating standards align with the Departmental Operations Manual and established service…
- Assign responsibilities to team members and monitor their performance to maintain service quality and outlet standards
They ask for
- Has 3-4 years' experience in 4-5 star Hotel
- High School/Diploma or Degree in vocational hospitality
- Employee benefit card offering discounted rates at Accor worldwide
What the ad says
Picked out automatically from the job ad, so it can be wrong. Read the full ad and confirm with the employer before you accept an offer or travel.
- Experience
- Ad mentions 3+ years
Not mentioned in the ad: visa, applying from abroad, accommodation, transport, Arabic, UAE driving licence. Ask the employer.
About the role
Read the full job adHide the full job ad2 min read
Job Description
- Promote and ensure guest satisfaction through prompt, courteous service and strong team leadership, maintaining a positive image in all guest interactions
- Manage floor operations efficiently, ensuring all operating standards align with the Departmental Operations Manual and established service levels
- Assign responsibilities to team members and monitor their performance to maintain service quality and outlet standards
- Maintain the outlet's cleanliness and organisation in both front and back of house areas, liaising with Housekeeping and Stewarding to ensure cleaning schedules are adhered to
- Handle all guest complaints, requests, and enquiries regarding food, beverage, and service with professionalism and discretion
- Oversee inventory management, including monthly and quarterly checks on operating equipment and supplies, and control requisitioning and storage procedures
- Liaise with Kitchen and Beverage departments on daily operations, quality standards, and promotional activities
- Ensure strict adherence to cashiering procedures and financial controls
- Maintain effective working relationships with all departments and contribute to departmental communications meetings
- Undertake reasonable tasks as assigned by the Food and Beverage Department and perform all duties with maximum efficiency and productivity
Qualifications
- Has 3-4 years' experience in 4-5 star Hotel
- High School/Diploma or Degree in vocational hospitality
Additional Information
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Skills mentioned
- Complaint Handling
- Culinary / Kitchen
- Food & Beverage Service
- Hotel Operations
- Housekeeping
- Inventory Management
- Leadership
Detected automatically from the description.
Source: Accor careers page
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