Customer Care Specialist
Abu Dhabi Islamic Bank (ADIB) · United Arab Emirates
- Type
- Full-time
- Setup
- On-site
- Posted
- yesterday
- Eligibility
- UAE nationals
UAE essentials
- Visa
- Not mentioned
- Applying from abroad
- Not mentioned
- Accommodation
- Not mentioned
- Transport
- Not mentioned
- Experience
- Not stated
- Arabic
- Required
- UAE driving licence
- Not mentioned
Also mentioned: Emirati roles
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About the role
Role : Customer Care Specialist
Location : Baniyas Branch- Abu Dhabi (UAE National Only)
Role Purpose:
The Call Center Advisor will handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their financial goals.
Key Accountabilities of the role:
- Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.
- Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
- Educate clients on the use ADIB Securities trading platforms and tools.
- Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
- Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
- Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.
Participate in team meetings and training sessions to stay updated on company policies and procedures.
Specialist Skills / Technical Knowledge Required for this role:
- Previous experience in a call center, customer service, or stock brokerage environment.
- Knowledge of stock market principles and trading platforms.
- Good presentation skills, poise, and product knowledge.
- Strong time-management and communication skills.
- Knowledge of “Word” and “PowerPoint”.
- Ability to work under pressure.
- Fluent in Arabic Language and English
Skills mentioned
- Arabic (Business)
- Call Centre
- Communication
- Complaint Handling
- Compliance & AML
- Customer Service
- English (Business)
- Microsoft Office
- Real Estate Sales
- Sales
- Telesales
- Trading
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Source: Abu Dhabi Islamic Bank (ADIB) careers page · last checked 8h ago
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