Emirati Talent - Customer Service Coordinator - City Center Al Zahia
Sharjah, United Arab Emirates
We check careers pages twice a day
- Type
- Full-time
- Setup
- On-site
- Posted
- 21 days ago
- Eligibility
- UAE nationals
Never pay for a job or a visa. In the UAE the employer covers recruitment costs. Asked for money? Report this job below.
At a glance
The main points of the job ad, in the employer’s own words.
They ask for
- High school diploma or equivalent required
- 2+ years' work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad
They offer
- At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a…
- Work in a friendly environment, where everyone shares positive vibes and excited about our future
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model
What the ad says
Picked out automatically from the job ad, so it can be wrong. Read the full ad and confirm with the employer before you accept an offer or travel.
- Experience
- Ad mentions 2+ years
Not mentioned in the ad: visa, applying from abroad, accommodation, transport, Arabic, UAE driving licence. Ask the employer.
Also in the ad: Emirati roles
About the role
Read the full job adHide the full job ad1 min read
ROLE PROFILE:
- Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
- Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
- Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
- Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.
- Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures
REQUIREMENTS:
- High school diploma or equivalent required
- 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
Skills mentioned
- Complaint Handling
- Customer Service
- Event Management
- Leadership
- Team Management
Detected automatically from the description.
Source: Majid Al Futtaim careers page
No CV yet? Make a UAE-ready CV free on CV Wasl before you apply.CV Wasl is our free CV maker. It keeps a copy of your CV to improve its AI. Read its terms.