Groups, Conference & Events Specialist - Planner at Conrad Dubai

Exceptional Hospitality Starts With You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!

Join our award-winning team as a Group, Conference & Events Specialist – Planner at Conrad Dubai, where you will bring exceptional events to life through meticulous planning, seamless coordination, and personalized service. From managing event arrangements to supporting the hotel’s commercial objectives, you will play an essential role in creating memorable occasions while upholding the highest standards of luxury hospitality.

You’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day as a Group, Conference & Events Specialist – Planner at Conrad Dubai:

• Plan Exceptional Events: Coordinate group bookings, conferences, meetings, and special events with meticulous attention to detail, ensuring every arrangement reflects Conrad Dubai’s luxury hospitality standards.
• Manage Client Enquiries: Provide accurate room and event space availability, rates, and proposals in line with the hotel’s sales strategy and commercial objectives.
• Showcase Our Venues: Conduct personalized site inspections for prospective and confirmed clients, highlighting the hotel’s facilities and creating confidence in their event experience.
• Oversee Contracts & Documentation: Manage assigned group and event files, review contractual arrangements, prepare amendments, and ensure updated proforma invoices are issued promptly.
• Coordinate Event Logistics: Prepare comprehensive event documentation, including Banquet Event Orders (BEOs) and Group Instruction Sheets, ensuring all requirements and special requests are accurately communicated.
• Lead Operational Coordination: Conduct weekly BEO meetings and pre-conference briefings with relevant departments to ensure seamless communication, operational readiness, and successful event execution.
• Maintain Accurate Systems: Ensure ONQ, Delphi, and R&I are updated accurately and simultaneously, maintaining complete records of bookings, amendments, and event arrangements.
• Ensure Event Readiness: Inspect venues before events to verify room setups, equipment, arrangements, and guest requirements, ensuring everything is prepared to the highest standards.
• Manage Financial Coordination: Monitor contractual deposits, track cancellations and no-shows, and collaborate with Finance to ensure accurate billing, supporting documentation, and timely invoicing.
• Deliver Personalized Client Service: Build strong relationships with event organizers, anticipate their needs, and respond promptly to requests to create exceptional and memorable experiences.
• Monitor Guest Satisfaction: Gather post-event feedback, support excellent Meeting Planner Survey scores, and share client appreciation and improvement opportunities with relevant departments.
• Uphold Safety & Compliance: Ensure event spaces meet safety and security requirements and that all necessary government permits and approvals are obtained in accordance with established procedures.
• Maintain Product & Market Knowledge: Demonstrate excellent knowledge of Conrad Dubai’s facilities, services, and event offerings while staying informed about competitor products and market trends.
• Support Commercial Success: Identify opportunities to enhance event experiences, maximize revenue, and encourage repeat business through thoughtful recommendations and lasting client relationships.

Qualifications

What It Takes to Make the Stay

At Hilton, our core values are the driving force behind our success and shape the qualities we look for in every team member. As part of theaward-winning Conrad Dubai team, you’ll bring these values to life through thoughtful service, attention to detail, and memorable experiences that define luxury hospitality.

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.