Guest Service Officer at Conrad Dubai

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Officer at Conrad Dubai, you’ll welcome guests with warmth and poise, provide attentive check-in and check-out service, and anticipate the thoughtful details that make each stay feel personal. You’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day as a Guest Service Officer at Conrad Dubai:

• Create an exceptional arrival: Welcome guests with warmth and poise, complete check-in accurately, and coordinate luggage assistance for a thoughtful first impression.
• Deliver a gracious farewell: Review charges, process payments accurately and discreetly, and ensure each departure leaves a lasting positive impression.
• Share thoughtful recommendations: Use your knowledge of hotel facilities, room categories, dining experiences, and local attractions to personalise each guest’s stay.
• Enhance the guest experience: Recommend room upgrades and hotel services that suit guest preferences while supporting revenue opportunities.
• Anticipate and respond with care: Attend to requests promptly, handle concerns with empathy, and coordinate with other departments to deliver attentive service.
• Care for every detail: Maintain accurate guest records, communicate messages promptly, and protect guest privacy throughout every interaction.

Qualifications

What It Takes to Make the Stay

At Hilton, our core values are the driving force behind our success and shape the qualities we look for in every team member. As part of the award-winning Conrad Dubai team, you’ll bring these values to life through thoughtful service, attention to detail, and memorable experiences that define luxury hospitality.

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.