We check careers pages twice a day
- Type
- Full-time
- Setup
- On-site
- Posted
- 15h ago
Never pay for a job or a visa. In the UAE the employer covers recruitment costs. Asked for money? Report this job below.
At a glance
The main points of the job ad, in the employer’s own words.
The job
- Handle customer calls and provide them with the right information regarding the products and deliveries, Phone customers to set appointment…
- Coordinate with the dispatch team to ensure products are dispatched as per the schedule
- Coordinate with the stores to understand the delivery terms & conditions of the products and ensure all the services are provided during…
They ask for
- Diploma or Pre-University
- 2-4 years relevant experience in logistics Industry
What the ad says
Picked out automatically from the job ad, so it can be wrong. Read the full ad and confirm with the employer before you accept an offer or travel.
- Experience
- Ad mentions 2+ years
Not mentioned in the ad: visa, applying from abroad, accommodation, transport, Arabic, UAE driving licence. Ask the employer.
About the role
Read the full job adHide the full job ad2 min read
Job Purpose
To provide high quality customer service to clients by providing prompt responses to all queries, effective issue resolution and accurate information on all deliveries
Responsibilities
Functional Roles and Responsibilities
- Handle customer calls and provide them with the right information regarding the products and deliveries, Phone customers to set appointment for D&A 2 days prior to delivery and liaise with the delivery team to keep track of any late deliveries and phone up customers to inform the delays.
- Coordinate with the dispatch team to ensure products are dispatched as per the schedule
- Coordinate with the stores to understand the delivery terms & conditions of the products and ensure all the services are provided during the delivery
- Address all the customer complaints by directing to the right people or by providing the right information
- Adhere to service standards on response time for all queries raised or received and follow appropriate escalation process for timely and effective accurate receipt of information thereby achieving company and customer specified KPIs.
- Take regular feedback from the customers and to present to the different departments on complaints received, response time etc. maintain all delivery records and driver / customer feedback and escalate them to Sr. Customer Service Executive for appropriate action.
- Train & monitor the delivery team to ensure high level of customer satisfaction
- Maintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues. Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.
- Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalate concerns to the HSE committee appointed by the company.
Qualifications
Education/Certification and Continued Education
- Diploma or Pre-University
Years of Experience
- 2-4 years relevant experience in logistics Industry
Skills mentioned
- Complaint Handling
- Customer Service
- Delivery
- Health, Safety & Environment
- Risk Management
- Supply Chain & Logistics
Detected automatically from the description.
Source: Al Tayer Group careers page
Ask Saqr: does my CV fit this job?No CV yet? Make a UAE-ready CV free on CV Wasl before you apply.CV Wasl is our free CV maker. It keeps a copy of your CV to improve its AI. Read its terms.