Officer - People Services & Regulatory Operations

This role supports core HR functions including onboarding, offboarding, employee data management, HR documentation, and compliance. This role ensures operational consistency across HR processes, maintains accurate HR records, and delivers prompt service to employees and internal teams in a fast-paced healthcare environment.

Responsibilities

The post holder will:

• Support onboarding and induction processes for new hires, ensuring all documentation and system entries are completed.

• Handle employee data entry, updates, and record maintenance in the HRMS with high accuracy.

• Prepare and issue HR letters, employment contracts, and official memos.

• Assist with visa processing, license applications, renewals, and cancellations in coordination with PRO.

• Maintain employee personnel files in compliance with organizational and regulatory standards.

• Support payroll processing by providing timely updates on new hires, resignations, and other changes.

• Respond to employee queries related to HR policies, processes, and documentation.

• Coordinate the offboarding process including exit formalities, clearances, and final settlements.

• Monitor attendance and leave records in the HR system, coordinate with line managers for discrepancies.

• Assist in internal audits and ensure data readiness for regulatory inspections.

• Ensure compliance with UAE labor law, healthcare licensing authorities, and internal HR guidelines.

• Support employee engagement activities and HR communication initiatives.

• Generate standard HR reports and data summaries as required.

• Liaise with insurance providers for employee medical insurance additions, deletions, and claims coordination.

Continuously identify and suggest opportunities for process improvements within HR operations.

Qualifications

Education and Certification

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Certification in HR or payroll administration (e.g., CHRP, CIPD Level 3) is an added advantage.

Knowledge and Skills

• Good understanding of UAE labor law and HR operational processes.

• Proficiency in MS Office and HRMS systems (Oracle, SAP, etc.).

• Strong organizational and multitasking abilities.

• Accuracy and attention to detail.

• Excellent interpersonal and communication skills.

• Confidentiality and professional ethics.

• Customer service orientation.

Officer – HR Operations benefits from having experience/competency in:

• Healthcare HR operations or working in a multi-shift, multi-location organization.

• Handling visa processing and licensing coordination with health authorities (DOH, DHA, MOH).

• Knowledge of WPS payroll input and support.

• Managing large volumes of employee data and documentation.

• Experience using employee self-service HR platforms.

Experience

• 4+ years of experience in HR operations or administration, preferably within the UAE healthcare sector will be an advantage.