Patient Safety & Quality Officer

The purpose of the Patient Safety & Quality Executive position is to support the development, implementation, and monitoring of quality and safety initiatives aimed at improving patient care and outcomes. This role focuses on collecting, analysing, and reporting data related to patient safety incidents, quality performance, and regulatory compliance. The Quality Executive works with PSQ Manager/ team and multidisciplinary teams to identify areas for improvement, assist in root cause analysis, and track the effectiveness of implemented changes. By supporting quality improvement projects and safety programs, the Quality Executive contributes to the organization's commitment to providing safe, high-quality, and patient-centred care.

Responsibilities

The post holder will:

• Performs highly responsible secretarial/clerical, and office functions; assists in arranging and coordinating department activities.

• Establishes and maintains records, filing systems, and logs;

• Reserve meeting sites; contacts and confirms appointments and meetings; attends meetings and takes minutes 

• Operates a computer, typewriter, duplicating machine, fax machine, calculator, and other peripheral office equipment in the course of assigned functions

• Utilizes a variety of word-processing, graphic/presentation, and data base software applications programs 

• Types, edits, and distributes a variety of correspondence, forms, and policies and procedures

• Participating effectively in Implementing & follow up of PSQ Improvement Plan Activities.

• Communicates appropriate information from studies and data sources to the Head of the Department

• Assist the HOD in maintaining all necessary records pertinent to the JCI process or any other relevant accreditation and regulatory requirement process.

• Assist in conducting JCI/relevant accreditation meetings.

• Assist the HOD in maintaining records of policies, procedures, guidelines, forms and other documents and ensures the circulation of current documents and the de- circulation of expired documents.

• Performs miscellaneous related duties as requested by the HOD.

• Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements

• Work accordance with the documented OSH procedures and instructions, specific responsibilities  

• Be familiar with emergency and evacuation procedures

• Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports

• Comply with Waste management procedures and policies

• Attend applicable OSH/Infection control training programs, mock drills and awareness programs

• Use of appropriate personal protective equipment and safety systems.

• To develop, monitor and support implementation of the hospital OSHMS in line with DHA/MOH/MOHAP/DOH Health Sector OSHMS policies and standards (and other policies and standards as applicable) and entity requirements.

• Support to develop objectives and monitor achievement of objectives and compliance with DHA/MOH/MOHAP/DOH Health Sector OSHMS requirements across all departments.

• Support data collection throughout the hospital/cluster by assisting with data collection issues such as creating forms to collect data, identifying which data to collect, how to validate data, and creating reports.

• Ensures data reported is validated and analyed for implementing improvements and evaluating if the improvements were sustained.

• To conduct or participate in incident and outbreak investigations as applicable.

Occupational Safety and Health Management Systems 

• Comply with reasonable OSH instructions, policies and safe working procedures 

• Use of appropriate personal protective equipment and safety systems. 

•  Be familiar with emergency and evacuation procedures 

•  Not willfully or recklessly endanger anyone’s health and safety 

• Assist with the preparation of risk assessments 

• Report OSH Hazards, incidents, Near misses and issues 

• Reduce, Reuse, Recycling of waste as much as possible 

• Attend all OSH Trainings, awareness programs and mock drills. 

• Participates in the OSHMS audits, inspections, ensuring standards are maintained

Infection Prevention and Control: 

• IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors. 

• The strictest hand hygiene, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times

Qualifications

• Graduate of a Secretarial Course or its equivalent

• Six months or more in healthcare set up

• Excellent command of oral and written English. Arabic language is desirable but not essential.

• Responsibility for own continued professional growth beyond minimum preparation.

• Must be well versed with Microsoft Word 

• Strong data analysis and reporting skills with proficiency in advanced Excel tools or statistical software.