Radiology Coordinator -General Radiology

The Radiology coordinator plays a key administrative and operational support role, ensuring smooth workflow, effective communication and quality patient care.  

Responsibilities

Responsibilities

•    Oversee the day-to-day coordination of diagnostic imaging service across all modalities, ensuring smooth departmental operations.
•    Manage appointment scheduling for various imaging modalities, (NM, IR, Breast Imaging, MSK). 
•    Manage radiology scheduling workflows to maximize equipment utilization and reduce patient wait times.
•    Serve as the primary point of contact between patients, referring physicians, nursing staff and front-desk teams to streamline communications.
•    Monitor and verify insurance approvals and pre-authorization in line with the compliance standards.
•    Ensure patients receive preparation instructions and confirmation calls for their appointments.
•    Handle patient inquiries and resolve minor complaints.
•    Maintain updated and accurate data within the hospital systems, including patient demographics, orders and imaging records.
•    Support quality and safety initiatives, including radiation safety protocols and infection control standards.
•    Assist with internal audits, departmental reporting, and other administrative tasks assigned by senior management. 
•    Support radiologists with workflow management by ensuring timely access to patient records, prior imaging, relevant clinical   notes.

Accountabilities :

•    Operational efficiency: Ensure seamless coordination of imaging appointments and procedure readiness.
•    Data accuracy: Maintain up-to-date, error-free scheduling and patient information across all systems.
•    Regulatory Compliance: adhere to DOH/HAAD guidelines, patient confidentiality laws, and imaging department protocols.
•    Patient satisfaction: support a high standard of care through timely service delivery and effective communication.
•    Inter-departmental Coordination: Act as a reliable liaison between medical, technical, and administrative teams. 
•    Issue resolution: Proactively identify and address scheduling conflicts, referral issues or workflow disruptions.
 

Role-specific Job Responsibilities

•    Manage and coordinate imaging appointments based on priority and modality.
•    Communicate with radiologists, technologists, and nursing teams to align daily workflows.
•    Verify referral completeness and ensure necessary preparations are communicate via appropriate staff.
•    Maintain accurate entries in the Hospital system.
•    Assist in monitoring reporting timelines and addressing urgent imaging cases.
 

Qualifications

Educational Qualification:  
•    Diploma in relevant field

Desired: N/A
•    Experience in a large healthcare facility

Specialist Certifications:
Required:
•    N.A.
Desired:
•    N.A.

Required Experience:

•    2 years in Healthcare facility