We check careers pages twice a day
- Type
- Full-time
- Setup
- On-site
- Posted
- 5 days ago
- Eligibility
- UAE nationals
Never pay for a job or a visa. In the UAE the employer covers recruitment costs. Asked for money? Report this job below.
At a glance
The main points of the job ad, in the employer’s own words.
The job
- Handle inquiries related to deposit accounts for home finance customers. Opening and closing of deposit accounts, ensure proper completion…
- Responsible for closing Home Finance customer complaints and ensuring that customer is satisfied with the service provided
- Ensure TAT is adhered to and where possible exceed customer expectations
They ask for
- Broad knowledge of ADIB's Retail Banking financial products & services
- Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
- Good knowledge of UAE banking practices, regulations & risks
What the ad says
Picked out automatically from the job ad, so it can be wrong. Read the full ad and confirm with the employer before you accept an offer or travel.
- Experience
- Ad says entry level or no experience
Not mentioned in the ad: visa, applying from abroad, accommodation, transport, Arabic, UAE driving licence. Ask the employer.
Also in the ad: Emirati roles
About the role
Read the full job adHide the full job ad2 min read
Role: Relationship Officer - branches
Location: Shaikh Zayed Road Branch, Dubai
Role purpose:
Managing products and service functions to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.
This position is for UAE Nationals only.
Key accountabilities of the role:
Responsibilities:
- Handle inquiries related to deposit accounts for home finance customers. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
- Responsible for closing Home Finance customer complaints and ensuring that customer is satisfied with the service provided
- Ensure TAT is adhered to and where possible exceed customer expectations
- Ensure Home finance customer is constantly informed on status of his/her query.
- Co-ordinate and liaise with other departments in a professional manner
- Deliver the right levels of service skills support & coach other colleagues. Participate in regular review and development meetings with key stakeholders
- Ensure compliance with bank policies
- Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.
- Cross sells ADIB products to HF customers.
Results required:
- Achieving Monthly Budget
- Continuous Improvement
- Response to be provided for Internal Audit & ICD Comments.
- Compliance of policies & procedures
- Positive customer feedback
- Tasks to be completed within specified TAT
Specialist skills / technical knowledge required for this role:
- Broad knowledge of ADIB’s Retail Banking financial products & services
- Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
- Good knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- General awareness of competitors in the local market
- Fair knowledge of service standards
- Training skills
- Sales skills
- Management Information skills
- Computer skills
Previous experience:
- Minimum 0-2 years’ experience as a Customer Relations or similar roles in a banking environment
Skills mentioned
- Audit
- Banking
- Complaint Handling
- Compliance & AML
- Delivery
- Retail Sales
- Sales
Detected automatically from the description.
Source: Abu Dhabi Islamic Bank (ADIB) careers page
No CV yet? Make a UAE-ready CV free on CV Wasl before you apply.CV Wasl is our free CV maker. It keeps a copy of your CV to improve its AI. Read its terms.