Route Sales Representative

How you will make an impact (Key responsibilities): 

1. Vehicle & Safety  

• Operate the delivery truck safely and in compliance with traffic regulations and company policies. 
• Conduct daily vehicle inspections, checking fuel, oil, water, tires, lights, and brakes to ensure roadworthiness. 
• Maintain cleanliness and proper condition of the truck at all times. 
• Immediately report any mechanical issues, breakdowns, or safety concerns to the supervisor. 
• Ensure adherence to safety protocols during loading, unloading, and driving. 

2. Delivery Operations

• Execute daily delivery schedules, ensuring timely and accurate delivery of products to customers. 
• Load and unload 5-gallon water bottles and cartons efficiently, ensuring proper handling to avoid damage. 
• Collect empty bottles from customers and replace them with new ones as per order requirements. 
• Maintain accurate delivery records and submit customer visit reports when required. 
• Navigate routes effectively to optimize delivery time and fuel efficiency. 

3. Sales & Cash Management 

• Promote company products to existing and potential customers to achieve assigned sales targets. 
• Handle all cash transactions, invoices, and receipts with accuracy and accountability. 
• Maintain proper documentation for all sales and collections, ensuring compliance with company policies. 
• Build and maintain strong relationships with customers to encourage repeat business and brand loyalty. 
• Lead and supervise the Assistant/Helper during deliveries to ensure smooth operations. 

4. Market Awareness & Reporting 

• Monitor competitor activities, pricing strategies, and customer feedback during route visits. 
• Report market trends, customer complaints, and operational challenges promptly to the supervisor. 
• Provide insights to improve service quality and identify opportunities for business growth. 

Qualifications & Skills 

• Valid manual driving license with experience operating a 3-ton truck.
• Prior experience in water, food, or FMCG distribution. 
• Physically fit to handle 5-gallon bottles and cartons; minimum height of 165 cm. 
• Strong knowledge of safe driving practices and ability to inspect and maintain delivery vehicles. 
• Familiarity with route planning for efficient and timely deliveries. 
• Proven ability to handle cash transactions accurately and maintain proper documentation. 
• Excellent customer service skills with the ability to build and maintain strong relationships. 
• Sales-oriented mindset with experience in promoting products and achieving targets. 
• Good market awareness and ability to report competitor activities and customer feedback. 
• Strong communication skills, reliability, and ability to lead and guide assistants during deliveries.

Responsibilities

• Manage daily sales and deliveries, ensuring timely and accurate order fulfillment.
• Maintain a safe driving record, adhering to traffic rules and company safety guidelines.
• Provide exceptional customer service, addressing inquiries and building client relationships.
• Identify business opportunities and collaborate with the sales team for strategy development.
• Ensure proper inventory management and vehicle organization for efficient operations.
• Complete sales reports, offering valuable insights on customer interactions and market trends.
• Stay updated on product knowledge and communicate promotions to customers.
• Assist in resolving customer complaints promptly, maintaining high satisfaction levels.
• Uphold a professional appearance, representing the company's brand and values.
• Adapt to schedule changes and work additional hours as needed, demonstrating flexibility.

Qualifications

• High school diploma or equivalent, with a college degree preferred.
• Valid driver's license with a clean record and ability to pass background checks.
• Excellent communication skills, customer-centric approach, and a friendly attitude.
• Organized and detail-oriented with multi-tasking and prioritization abilities.
• Physically capable of handling product deliveries, involving heavy lifting.
• Basic mathematical skills for accurate order processing and inventory management.
• Proficiency in basic office software and a willingness to learn company systems.
• Independent decision-making skills for working with minimal supervision.
• Adaptable and flexible, accommodating schedule changes and extra hours.
• A positive mindset and a passion for delivering exceptional customer service.