Senior Manager-Housekeeping Services-General Services

To lead, manage, and continuously enhance all outsourced environmental and support services across SSMC, ensuring delivery of world-class, safe, efficient, and patient-centered operations. The role is accountable for maintaining a five-star healthcare hospitality environment, driving service excellence, regulatory compliance, sustainability, and operational performance aligned with SSMC’s vision.

Responsibilities

•    Oversee the delivery of all outsourced services, including housekeeping, laundry, portering, customer service, pest control, façade cleaning, travel services, and waste management.
•    Drive a luxury, five-star hospitality standard across all facilities, ensuring superior cleanliness, presentation, and ambiance.
•    Develop strong vendor partnerships and ensure effective contract execution aligned with KPIs and SLAs.
•    Conduct regular inspections and audits to ensure consistent operational excellence.
•    Ensure compliance with OSH standards and all regulatory requirements (ADOSH, DOH, JCI, EAD).
•    Lead sustainability initiatives focusing on waste reduction, resource efficiency, and environmentally responsible practices.
•    Utilize performance data and customer feedback to drive service improvements.
•    Ensure effective service recovery mechanisms and rapid resolution of operational issues.
•    Support contract lifecycle management including tendering, evaluation, and mobilization.
•    Collaborate with internal stakeholders to support patient care and enhance experience.

Accountabilities
•    Accountability for quality, safety, and efficiency of all outsourced environmental and support services.
•    Accountability for vendor performance, contract compliance, and service delivery outcomes.
•    Accountability for ensuring regulatory compliance, audit readiness, and accreditation standards.
•    Accountability for maintaining a premium facility environment aligned with five-star healthcare standards.
•    Accountability for financial performance, cost control, and value optimization of service contracts.
•    Accountability for sustainability performance across waste, energy, and resource usage.

Role-Specific Job Responsibilities
•    Lead and monitor all support service contracts ensuring optimal performance and continuous improvement.
•    Maintain high visibility through daily operational walkthroughs and leadership engagement.
•    Oversee waste management operations ensuring strict adherence to environmental and infection control requirements.
•    Drive initiatives to enhance patient, visitors, and staff experience through improved environmental standards.
•    Ensure vendor workforce is adequately trained in safety, customer service, and hospitality standards.
•    Implement innovation and best practices to enhance efficiency and service excellence.
•    Represent the department in audits, inspections, and accreditation processes.
•    Develop and implement performance dashboards and reporting mechanisms for informed decision-making.
 
 

Qualifications

Required: 
•    Bachelor’s Degree in Hospitality Management, Facilities Management, Business Administration, or a related field
Desired:
•    Master’s Degree (MBA or relevant discipline) is preferred
 

Specialist Certifications:
Required:
•    NA
Desired:

Experience: 
Minimum 10–15 years of progressive experience in facilities management, hospitality, or environmental services. Proven experience managing contracts, vendors, and multi-service operations in a complex environment.
Required:
At least 5–7 years in a leadership role managing large-scale outsourced services. 
Desired: 
•    Experience within healthcare or luxury hospitality environments is highly preferred
 

Additional Requirements:
Required:
•    N.A.

Desired:
•    N.A.