Store Associate_Retail Operations

The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards for his/her assigned department in the store in all aspects. 

Responsibilities

Shop Keeping and Store Standards 

Maximize and contribute to sales within the store through exceptional customer service and retail experience 

Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc) 

Ensure all products are price tagged and bar-coded before display 

Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements 

Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized 

Ensure awareness and vigilance at all times of security in the store without any negligence 

Ensure the highest standards of housekeeping & grooming etiquettes are maintained in store at all times 

Store Merchandise / Merchandising 

Maintain a detailed knowledge of the merchandise/ products stocked in the store 

Ensure promotions and fast selling lines are featured in the store 

Provide information about the customers(likes, dislikes and opinions) to the dept Incharge 

Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store 

    

Customer Service 

Responsible for greeting and meeting all customers promptly and politely as they enter the store 

Provide customer satisfaction by delivering exceptional customer service 

Guide customers throughout the store or to the specific area the customer requests 

Develop a clear understanding of all departments, products, make, features and after sales service 

Ensure effective implementation of visual merchandising principles within the stores 

Qualifications

High School Diploma