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- Type
- Full-time
- Setup
- On-site
- Posted
- 20 days ago
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At a glance
The main points of the job ad, in the employer’s own words.
The job
- Answer incoming calls promptly and professionally
- Transfer calls to the appropriate department or individual
- Take and relay messages accurately
They ask for
- Excellent communication skills and a friendly demeanour
- Ability to multitask and handle a high volume of calls
- Strong customer service skills and the ability to remain calm under pressure
What the ad says
Picked out automatically from the job ad, so it can be wrong. Read the full ad and confirm with the employer before you accept an offer or travel.
Not mentioned in the ad: visa, applying from abroad, accommodation, transport, experience, Arabic, UAE driving licence. Ask the employer.
About the role
Read the full job adHide the full job ad2 min read
Job Description
A Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a shared services hotel will play a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay.
- Answer incoming calls promptly and professionally.
- Transfer calls to the appropriate department or individual.
- Take and relay messages accurately.
- Provide information to guests regarding hotel services, facilities, and local attractions.
- Process room service orders, wake-up calls, and other guest requests.
- Assist with making reservations and bookings.
- Maintain a log of incoming and outgoing calls.
Qualifications
- Excellent communication skills and a friendly demeanour.
- Ability to multitask and handle a high volume of calls.
- Strong customer service skills and the ability to remain calm under pressure.
- Knowledge of hotel services and facilities.
- Proficiency in using telephone systems and basic computer skills.
- Previous experience in a customer service role or as a telephone operator is preferred
Additional Information
Your team and working environment:
Diverse, young and vibrant team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Skills mentioned
- Communication
- Customer Service
- Hotel Operations
Detected automatically from the description.
Source: Accor careers page
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