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- Type
- Full-time
- Setup
- On-site
- Posted
- 23 days ago
- Eligibility
- UAE nationals
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At a glance
The main points of the job ad, in the employer’s own words.
The job
- Provide prompt and efficient service to all walk-in customers
- Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
- Proactively identify customer needs and proactively offer relevant Products and Services as below
They ask for
- Knowledge of ADIB's Retail & Institutional Banking products & services
- Knowledge of ADIB's Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
What the ad says
Picked out automatically from the job ad, so it can be wrong. Read the full ad and confirm with the employer before you accept an offer or travel.
Not mentioned in the ad: visa, applying from abroad, accommodation, transport, experience, Arabic, UAE driving licence. Ask the employer.
Also in the ad: Emirati roles
About the role
Read the full job adHide the full job ad1 min read
Role: Universal Banker
Location: BR-Al Barsha Branch, Dubai
Role Purpose:
- This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
- This role is a combination between Helpdesk & CRO under Branch development concept.
- This position is for UAE Nationals only.
Key accountabilities of the role:
- Provide prompt and efficient service to all walk-in customers
- Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
- Proactively identify customer needs and proactively offer relevant Products and Services as below
Finance:
- Liability Onboarding
- Covered Card
Services:
- Debit Card Inquires
- Accounts General Inquiries
- Sending SMS to customers
- Police Letter – Returned Cheques
- Dispute Services
- Standing order Setup/Cancellation/Amendment
- Funds Transfer/ Telex Transfer
- Installment Postponement
- Certificate Issuance
- E-Statement Issuance
- Returned Cheque Services (Receive, Deliver, and send to CCU)
- Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
- Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
- Perform any other responsibilities entrusted by Branch management from time to time.
Specialist skills / technical knowledge required for this role:
- Knowledge of ADIB’s Retail & Institutional Banking products & services
- Knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
This position is for UAE Nationals only.
Skills mentioned
- Banking
- Customer Service
- IT Support
- Retail Sales
- Sales
Detected automatically from the description.
Source: Abu Dhabi Islamic Bank (ADIB) careers page
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