Visa Services Consultant

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As a Visa Services Consultant, you will be responsible for delivering accurate and courteous visa support across multiple service channels. This role ensures timely and compliant processing of visa applications, maintains documentation standards, and supports both internal and external customers in alignment with UAE immigration requirements.

In this role you will:

• Provide professional support across walk-in, digital, and B2B channels, ensuring service excellence and adherence to company standards.
• Screen, enter, and submit visa applications through UAE immigration systems, ensuring completeness, accuracy, and timely submission.
• Prepare visa-related documents (e.g., NOC, sponsorship letters) and maintain accurate digital and physical records in line with audit requirements.
• Process payments for visa services, prepare daily revenue summaries, and coordinate refunds for rejected applications in compliance with guidelines.
• Liaise with customers and external authorities to resolve application-related queries, escalating complex cases to senior team members or the Supervisor.
• Assist employees and their families with visa processing, ensuring all actions align with internal procedures and UAE immigration criteria.

Qualification

To be considered for the role, you must meet the below requirements:

• Have 10 years of schooling or an equivalent high school certificate.

• Have a minimum of 1 year of experience in a customer service or administrative role, ideally within the travel, government services, or visa processing environment.

You will have an edge if you are:

• Certified with a diploma in a travel-related discipline
• Familiar with visa processing platforms and relevant government portals.
• Proficient in spoken and written Arabic and English.
• Skilled in maintaining accurate and organized digital and physical records.
• Proficient in Microsoft Excel, Word, and Outlook.
• Able to demonstrate clear and professional verbal and written communication skills.
• Able to provide efficient and responsive customer service to meet client needs.
• Able to demonstrate strong attention to detail when reviewing and processing documentation.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers