We check careers pages twice a day
- Type
- Full-time
- Setup
- On-site
- Posted
- 6 days ago
Never pay for a job or a visa. In the UAE the employer covers recruitment costs. Asked for money? Report this job below.
At a glance
The main points of the job ad, in the employer’s own words.
The job
- Greet guests upon arrival and assist with the check-in process
- Handle check-out procedures, including billing and payment processing
- Address guest inquiries, requests, and complaints promptly and professionally
They ask for
- High school diploma or equivalent; a degree in hospitality management or a related field is a plus
- Previous experience in customer service or the hospitality industry is preferred
- Familiarity with hotel management software and Microsoft Office Suite
What the ad says
Picked out automatically from the job ad, so it can be wrong. Read the full ad and confirm with the employer before you accept an offer or travel.
Not mentioned in the ad: visa, applying from abroad, accommodation, transport, experience, Arabic, UAE driving licence. Ask the employer.
About the role
Read the full job adHide the full job ad2 min read
Job Description
- Greet guests upon arrival and assist with the check-in process.
- Handle check-out procedures, including billing and payment processing.
- Address guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel amenities, services, and local attractions.
- Manage room reservations and cancellations using the hotel’s booking system.
- Assist with modifications to existing reservations.
- Relay messages and information to guests and team members.
- Coordinate with housekeeping and maintenance teams to fulfil guest requests.
- Promote hotel services and amenities, including room upgrades and special packages.
- Handle payments and maintain accurate financial records.
- Ensure adherence to hotel policies and procedures, especially concerning safety and security.
- Handle emergency situations calmly and efficiently.
- Maintain accurate guest records and documentation.
- Assist with inventory management of supplies and amenities.
Qualifications
- High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
- Previous experience in customer service or the hospitality industry is preferred.
- Familiarity with hotel management software and Microsoft Office Suite..
- Strong communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts effectively.
- Attention to detail and strong organizational skills.
- Proficiency in using computer systems
- Basic math skills for handling payments and transactions.
- Ability to work flexible hours, including nights, weekends, and holidays.
Additional Information
Visa requirements:
Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART
Company Description
ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart. Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart Inspired by the Arabian Desert and Oasis, our lobby, with its skylight ceiling, transforms into a romantic haven bathed in occasional moonlight.
Skills mentioned
- Aviation
- Communication
- Complaint Handling
- Customer Service
- Hotel Operations
- Housekeeping
- Inventory Management
- Microsoft Office
Detected automatically from the description.
Source: Accor careers page
Ask Saqr: does my CV fit this job?No CV yet? Make a UAE-ready CV free on CV Wasl before you apply.CV Wasl is our free CV maker. It keeps a copy of your CV to improve its AI. Read its terms.